Feedback & Complaints

To Help Improve Our Services we would love to hear from you. For feedback please email us on


Complaints Every effort is made to ensure that a high standard of service is provided.  However, if the insured is not satisfied with the service it has received, it should contact:
Compliance Officer Sukhpal Gill, 78-80 Tavistock Street, Bedford MK40 2RP Telephone: 01234 353168
Please quote the policy or claim number and the name of the parent company. Complaints that cannot be resolved by the Compliance Officer may be referred to the Financial Ombudsman Service. 
Financial Ombudsman Service  South Quay Plaza 183 Marsh Wall London, E14 9SR E-mail:  Telephone 0845 080 1800

Details of Claim Procedures are available from our Terms of Business

The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Catlin Insurance Company (UK) Ltd is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit